We are glad to have you with us in the process of learning the concepts and skills necessary to perform your Role, responsibilities and functions as a Total Quality Management Professional. This programme guarantees measured improvement indifferent levels of your sales activities. You will be Exposed to many enlightening tools that are unmatched in the measured results they will produce for you and your Organization. This is a completely interactive programme and therefore you are requested to be open minded, sharing Your ideas and experiences, asking questions and hence being hundred percent participative.
The course is designed to be highly participative and interactive, based on the philosophy of experiential learning. The following learning tools will be used in the workshop:
- Case Studies.
- Presentations by participants.
Certified Total Quality Management Professional.
- TQM Definition
- TQM Implementation.
- Customer Satisfaction.
- Using Customer Complaints.
- The 6 Steps To Customer Quality.
- Performance Measures.
- The ‘Seven Simple Tools'.