To provide participants the knowledge and skill to plan, implement and manage balanced scorecard-based performance measurement system in organizations. A set of quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their strategic and operational goals. KPIs vary between companies and industries, depending on their priorities or performance criteria. Also referred to as "key success indicators (KSI)".

Learning Methodology
The course is designed to be highly participative and interactive, based on the philosophy of experiential learning. The following learning tools will be used in the workshop:
  • Lectures.
  • Role Plays.
  • Case Studies.
Certified Key Performance Indicator

  • The Myths of Performance Measurement
  • The Dark Side of Measures
  • Strategy and Its Relevance to Performance Measures
  • Foundation Stones for Implementing Key Performance Indicators
  • What is KPI, Objectives, why use KPIs
  • Design of KPIS using Balanced scorecard approach
  • The Myths Around the Balanced Scorecard
  • Case studies

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