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CERTIFICATION ON STRATEGIC OPERATION MANAGEMENT (SOM)

KEY TOPICS COVERED
  • 1. Operation Strategy:
    • ◆ Role of Operation Strategy

      ◆ Business / Functional Strategy

      ◆ Porter’s Five Forces Model

      ◆ Development of Business Strategy

      ◆ Three Inputs of Business Strategy

      ◆ Developing Business Strategy

      ◆ Competitive Priorities

      ◆ Strategy Translation to Production Requirement

      ◆ Strategic Role of Technology


  • 2. Productivity Measurement
    • ◆ Partial Productivity Measurement

      ◆ Multifactor Productivity

      ◆ Interpreting Productivity Measurement

      ◆ Productivity, Competitiveness & Service Sector

      ◆ Example – Detroit Edison


  • 3. Operation Management & Strategy
    • ◆ Dynamics of Operation Management

      ◆ Current Trends in Operation Management

      ◆ Operation Decision Making

      ◆ Key Operation Management Concept

      ◆ Transformation

      ◆ Operation Systems – Front & Back Office


  • 4. Core of Operation Management & Strategy
    • ◆ Core Factory Services

      ◆ Value Added Services

      ◆ Evaluation of Operation Management

      ◆ Challenges in Operation Management

      ◆ Developing an Operation Strategy

      ◆ Competitive Dimensions

      ◆ Dealing with Tradeoffs


  • 5. Operation Strategy in Service Industry
    • ◆ Stages in Service Industry

      ◆ Finding Competitiveness Drivers

      ◆ Execution

      ◆ Measuring Productivity

      ◆ Example of Labor Productivity

      ◆ Balanced Scorecard as Tool of Productivity Measurement


  • 6. Forecasting
    • ◆ Principles of Forecasting

      ◆ Types of Forecasting

      ◆ Forecasting Models

      ◆ Qualitative Forecasting MethodsQualitative Forecasting Methods

      ◆ Quantitative Forecasting Methods

      ◆ Time Series

      ◆ Linear Trend Equation

      ◆ Forecasting Seasonality

      ◆ Causal Models

      ◆ Linear Regressions

      ◆ Correlation Coefficient


  • 7. Product / Service Design
    • ◆ Primary Concerns in Product/Service Designs

      ◆ Steps in Product/Service Design

      ◆ Why to Innovate

      ◆ Objective of Product Design

      ◆ Standardization

      ◆ Mass Customization

      ◆ Delayed Differentiation

      ◆ Modular Design


  • 8. Process Selection & Facility Layout
    • ◆ Developing a Process Strategy

      ◆ Process Strategy – Make or Buy

      ◆ Process Selection

      ◆ Process Types

      ◆ Automation

      ◆ Types of Layout

      ◆ Product Layout vs Process Layout

      ◆ Functional Layout

      ◆ Fixed Layout

      ◆ Design Product Layout – Line Balancing

      ◆ Measuring Cycle Time

      ◆ Precedence Diagram


  • 9. Design of Work System
    • ◆ Overview of Work of Design System

      ◆ Job Design

      ◆ Behavioral Approaches to Job Design

      ◆ Motivation & Trust

      ◆ Teams

      ◆ Method Analysis

      ◆ Job Analysis

      ◆ Time & Motion Study

      ◆ Developing Work Methods


  • 10. Location Planning
    • ◆ Importance of Location

      ◆ Location Decisions

      ◆ Considerations for Location Decision

      ◆ Location Planning Analysis

         i. Regional Factors

         ii. Community Considerations

         iii. Site Related Factors

         iv. Multiple Plant Strategies