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CERTIFIED BUSINESS ADMINISTRATOR (CBA)

Business administration is management of a business. It includes all aspects of overseeing and supervising business operations and related field which include Accounting, Finance and Marketing.

1. INTRODUCTION
  • What is Administration ?
  • Office Administration
  • An Organisational Chart
  • What is an Office ?
  • The Modern Concept of Office Work
    2. OFFICE COMMUNICATION
  • What Is Office Communication
  • Functions Of Communication
  • Methods Of Interpersonal Communication
  • Non-verbal Communication
  • Barriers Communication
  • Formal Versus Informal Communication
  • Getting Employee Input
  • Communicating Ethically
  • Outside Communication
  • How To Manage Office Visitors
    3. BASIC OFFICE PROCEDURE
  • Office Documents
  • Internal Documents
  • External Documents
  • Office Essentials
  • Hazards In Office
  • Emails
  • Mail Services
  • Post Office Boxes
  • Courier Services
  • Letter Writing
  • Tools for Disseminating Workplace Information
    4. DOCUMENT MANAGEMENT SYSTEMS
  • Handling Confidential Documents
  • Type of Filling Arrangements
  • Working with Confidential Documents
    5. WORK PLANNING AND DIARY MANAGEMENT
  • Long Term Planning
  • Short Term Planning
    6. NOTE TAKING BASICS
  • Hint 1
  • Hint 2
  • Hint 3
  • Hint 4
  • Hint 5
  • Hint 6
    7. BOOKINGS AND TRAVEL ARRANGEMENT
  • Who needs to travel on business
  • Making arrangement for travels
  • Travel choices
    8. TELEPHONE SKILLS AND ETIQUETTE
  • Answering the telephone
  • Phases of a professional call
  • Telephone Etiquette
  • Phone impression
  • Different phone call situations
  • Phone Etiquette Tips
    9. THE SEVEN TRAITS OF A ROLE MODEL
  • Demonstrate Confidence And Leadership
  • Don’t Be Afraid To Be Unique
  • Communicate And Interact With Everyone
  • Show Respect And Concern For Others
  • Be Knowledge And Well Rounded
  • Have Humility And Willingness To Admit Mistakes
  • Do Good Things Outside The Job